Membership Terms & Conditions

Thank you for becoming a Synkro member.

With any contractual agreement, it is important that we outline the terms as simply and thoroughly as possible. Please take the time to read through this document carefully to avoid any confusion. It is important that the terms of the Contract between you and Synkro are clear. For this reason, if there is any conflict between what is set out in this document and anything communicated at the Wellness Centre or over the telephone, the terms in this document will prevail. Failure by us to enforce any of our rights at any time for any period shall not be construed as a waiver of those rights. We have 5 days after formation of a Contract to rectify  any miscalculation reflected within the Contract. And You, as the member, have a 7 day   comfort guarantee whereby you may cancel the Contract on written notice. Please refer      to clause 12 (Comfort Guarantee).

Our Terms & Conditions are broken up into the following sections:

  • Part A – sets out the process for becoming a member and the formation of a Contract, and the terms and conditions of your membership.
  • Part B – sets out the key rules at the Wellness Centre. Please also refer to other signage and handouts.
  • Part C – sets out the direct debit arrangements regarding payment of your membership and their fees. It forms part of your Contract.
  • Part D – sets out the Privacy Statement and Acknowledgement.

You should read this document carefully before you agree to become a member of Synkro and keep it in a safe place to refer to from time to time. NOTE: If, after agreeing to become a member of Synkro, you decide you do not wish to proceed, please refer to clause 12 (Comfort Guarantee).

If you do not understand something in this document, please ask the wellness representative who helped get you started at Synkro. They will be happy to assist you.

Please be advised that these Membership Terms and Conditions and Rules may change from time to time. We will make an effort to contact you in advance as defined in clause 23 (Change of Rules/Operations).    Please note, the most up to date Terms and Conditions Booklet and Rules will always prevail and will be available on our website.

DEFINITIONS

In these Membership Terms and Conditions, the following definitions apply:

Synkro, Company, we, us, our
means Synagym Pty Limited

You, your
means the member of Synkro

The Wellness Centre
means the Synkro Centre where you applied for membership or of which you are a current member (as applicable).

Synkro Centre
means a Synkro health and wellness centre.

Contract, Agreement, Application
means the application and contract between Synkro and you under which you will become a member of Synkro.

Minimum Term
means the term specified in the Contract.

Rules
means the rules regulating the operation of equipment, opening hours, behaviour in the Wellness Centre specified in signage and handouts.

MEMBERSHIP CATEGORIES

Note:

  • All Membership categories are subject to availability as some have limited numbers.
  • All membership categories have a ninety-dollar ($90) registration fee. This is subject to change at Synkro’s discretion.

Registration Fee Includes:

  • Group or one on one onboarding session with a Synkro Team member.
  • Group or one on one Goal Setting session with a Synkro Team member.
  • Choice of premium practitioner offering for members on a Premium membership. This is subject to change from time to time.
  • New members on a Premium membership can opt to pay for more than one premium offering for an additional fee.

PREMIUM CLUB + REFORMER PILATES

  • This is our top tier membership which gives you access to all the gym and practitioner classes, the strength gym, and 2 reformer Pilates classes per week.
  • Initial contract term of 3 months followed by a rolling month to month membership.
  • We require 30 days written notice to terminate a membership. A membership may be paused for up to 4 weeks per membership year, in increments of 1-week blocks with a 2-week period of notice.
  • Please note Dynamic Pilates Pilates T & C’s are attached at the end of this document

PREMIUM CLUB

  • This membership gives you access to all the gym and practitioner classes and the strength gym.
  • Initial contract term of 3 months followed by a rolling month by month membership.
  • We require 30 days written notice to terminate a membership. A membership may be paused for up to 4 weeks per membership year, in increments of 1-week blocks, with a 2-week period of notice.

FITNESS FANATIC

  • This is our membership which gives you access to all the group fitness classes and the strength gym.
  • Initial contract term of 3 months followed by a rolling month by month membership.
  • We require 30 days written notice to terminate a membership. A membership may be paused for up to 4 weeks per membership year, in increments of 1-week blocks with a 2-week period of notice.

VIDEO STAR (PENDING LAUNCH DATE)

  • This is our online only membership which gives you access to our video library of workouts and classes.
  • Video Star membership is to be used by members only.
  • All content is owned by Synkro and is not to be recorded or used by anyone without prior written consent.
  • This contract is a rolling month to month membership with 30 days written notice required to terminate the membership.

 GYM ONLY

  • This is our membership which gives you access to the strength gym.
  • Initial contract term of 3 months followed by a rolling month to month membership.
  • We require 30 days’ written notice to terminate a membership. A membership may be paused for up to 4 weeks per membership year, in increments of 1-week blocks with a 2-week period of notice.

FIFO MEMBERSHIP DISCOUNT

  • Proof of FIFO roster with matching payslip is required.
  • Documentation is to be shown on request every six months from membership start date.
  • If member uses FIFO membership discount without proof of FIFO working roster, then the full membership amount will be deducted from the start of the annualised membership.
  • Initial contract term of 3 months followed by a rolling month to month membership.
  • We require 30 days written notice to terminate a membership. A membership may be paused for up to 4 weeks per membership year, in increments of 1-week blocks with a 2-week period of notice.

NOTE: If we are forced to close Synkro due to an enforced lockdown eg. COVID-19, all members will be switched over to the Video Star membership and pay its fee per week until the lock down period is completed.

PASSES

10 CLASS PASS

  • Before you join the Wellness Centre on one of the 4 memberships outlined above, you can sign up for a 10 class pass to try out the facilities at Synkro.
  • This 10-class pass is valid for four weeks from the date of purchase.
  • It may not be used for the reformer Pilates classes, but it can be used for all other classes.
  • Note you can only purchase 1 x 10 class pass per person, valid for one month from date of purchase. 

DAY RETREAT PASS

  • The day pass gives you full access to the gym and all the group classes for a full day (except Reformer Pilates).
  • This one-day pass is valid for 2 weeks from the date of purchase but is only valid for one day.

Part A

MEMBERSHIPS TERMS

 

Memberships

Please note that MindBody software projects a minimum term of 12 months (26 fortnightly) payments- this is a system setting. Our membership offerings are set for a minimum of 3 months (6 fortnightly) payments only. This date will be recorded in your account and any cancellations will be calculated from this date. Once the minimum term of 3 months is complete (6 fortnightly payments), the membership is then rolled over to a month-to-month contract where the Member can cancel at any time with 30 days written notice.

 

Founding Memberships

Founding memberships are gifted at a guaranteed lock in price for 2 years (52 fortnights). This means you will not incur a price increase for that period. The memberships are still subjected to a minimum term of 3 months (6 fortnightly payments) and after, will be rolled over to a month-to-month contract. The Member can cancel at any time after the minimum term is complete with 30 days written notice to cancel. Once a Founding Member has cancelled, they will not be eligible for re-instatement on founding price unless a promotion is active. Once the Founding membership expires, the Member will be upgraded to the current pricing of the membership on a month-to-month basis. The Member will still be required to give a minimum of 30 days written notice to cancel.

1. CONTRACT FORMATION

A contract arises between us once the Contract has been signed and we accept the Contract. This Contract will be governed by the laws of Western Australia.

2. ACCEPTANCE BY SYNKRO OF THIS CONTRACT

It is important that the terms of the Contract between you and Synkro are clear and for this reason, if there is any conflict between what is set out in this document and anything you have been told at the Wellness Centre or over the telephone, the terms in this document will prevail. Failure by us to enforce any of our rights at any time, for any period, shall not be construed as a waiver of those rights. We have 5 days after formation of      a Contract to rectify any miscalculation reflected within the Contract.

3. WELLNESS CENTRE ETIQUETTE

You must comply with the Rules. The Wellness Centre has facilities with higher risk areas (including, but not limited to the designated boxing area). You must ensure you read, understand and abide by the Rules outlined for the Wellness Centre in both signage and handouts, particularly those                applying to these areas.

4. MEMBERSHIP ENTITLEMENT

Your membership entitles you to use the Wellness Centre in accordance with these                 terms and the Rules of the Wellness Centre. Your obligations are not dependent on the number of times you utilise the Wellness Centre. As a member you are entitled to use the facilities of the Wellness Centre only during the specified opening times. Memberships are non-assignable, non-transferable and non-refundable except as permitted in these terms and conditions and subject to law. Refer to Part A.

5. MINIMUM AGE

  • Membership is limited to persons who are at least 14 years of age. If you are under 18 years of age, the Contract must be signed on your behalf by a parent or legal guardian.
  • Any person under the age of 16 can use cardio equipment only and CANNOT use weights.
  • All new members under the age of 16 must have a private PT session which is covered under their registration fee as their premium offering.

6. ACCESS BY MEMBERS INTO A SYNKRO WELLNESS CENTRE

a) All members are required to log themselves into the Wellness Precinct using one of the iPad’s provided or with one of our front of house staff.

b) Upon registration you will be given a personalised ID code, this will be the code you use to check in. It is your responsibility to ensure you are checked into the system each time you enter the precinct.

c) Synkro only grants its members access to the Wellness Centre. No member is permitted to bring a non-member into the Wellness Centre without approval of the Wellness Centre Manager.

d) If a member breaches clause 6 c) of this Agreement, the member acknowledges that:

(i)                     they accept responsibility and liability on their personal behalf for any injury, loss or damage attributed            to the non-member whether or not caused through the negligence of Synkro;

(ii)                   they must indemnify and keep Synkro indemnified from and against all claims in connection with or arising out of the breach of clause 6c), including without limitation any injury, loss or damage suffered by the non-member whether or not caused through the negligence of Synkro; 

(iii)                 the act of bringing a non-member into the Wellness Centre constitutes automatic agreement by the member to be charged for a casual visit at the rate of forty dollars ($40.00). The fee will be charged to the member in the following way:

                                                                              i.       the direct debit amount will be deducted from the member’s nominated account on their next scheduled direct debit; and

(iv)                      payment of the amount in accordance with the clause above will entitle the non-member to use the Wellness Centre for one visit; and

(v)                 Synkro reserves the right to terminate the membership of the member who brings a non- member into the Wellness Centre.

7. ACCESS TO THE SYNKRO CRECHE 

  • Synkro’s creche will be coming soon. More information will be provided once confirmed.

CONSEQUENCES OF MISCONDUCT
We reserve the right to refuse entry to any person, including members and have the right to cancel your membership without warning or notice for serious inappropriate behaviour that is threatening or harassing. This includes damaging equipment in the Wellness Centre and perceived risks, including but not limited to, the use of illegal or performance enhancing drugs. Warnings for any breach of these Membership Terms and Conditions or failure to comply with Wellness Centre Rules or acting unreasonably will result in a first warning. Should a second warning be required, then immediate cancellation of your membership will be made. If any membership Terms and Conditions or Wellness Centre Rules are not followed where security is called out to the site you will be charged one hundred dollars ($100.00) to cover the call out fee plus any damages incurred.

8. PAYMENT OF FEES

All continuous memberships are paid fortnightly in advance. All merchant fees associated with credit card payments can be recovered from your nominated credit card account (if applicable). If they are not paid on the due date, you agree that we may continue to debit the nominated credit/debit account with the total amount due without notice to you. (Please see the provisions relating to late fees outlined under clause 11). Notice may be given via    telephone or face to face. Please note, should we debit an account where we have no authority, we agree                to refund these debits plus any overdrawn charges attributable to the debits.

9. REGISTRATION FEE

As previously mentioned, the registration fee is a once-off ninety-dollar ($90.00) fee and is payable upon sign up. This fee is non-refundable, even if you choose to cancel your membership in your Comfort Guarantee period.

10. PAYMENTS
Membership Payments: Payments are direct debited via Ezidebit fortnightly in advance. You will be bound to your Contract terms for the initial 3 months, and then a rolling over to a month-to-month membership (as applicable). We require 30 days written notice to terminate your membership, otherwise it will automatically roll over to another month’s membership.

11. MEMBERSHIP ARREARS

If any amount payable for your membership is not paid on the due date, access to the Wellness Centre will be suspended until payments are up to date (late fees of up to thirty-five dollars ($35.00) per transaction and recovery costs of up to $50.00 may be charged).

Any monies outstanding for other services in the Wellness Centre e.g. personal training or late fees, may be automatically deducted from the supplied account/credit card if not paid at the Wellness Centre.

PLEASE NOTE: We will not allow you access until full direct debit details are provided. If your account is forwarded to an external debt collection agency, you will also be liable for the payment of their fees and disbursements.

12. COMFORT GUARANTEE

You have a ‘comfort guarantee’ or ‘cooling off period’ period of 14 days commencing on the date a Contract is formed, or in the case of   a new Wellness Centre, the grand opening date (“Comfort Guarantee”). If you wish to utilise this period to cancel your membership, you are required to apply for cancellation via our staff at reception. We will cancel your Contract and you will be charged for 1 week’s membership fee, plus the registration fee only. After the Comfort Guarantee period ends, if you wish to terminate/cancel the Contract, you must pay certain fees. The amount of fees payable varies depending upon the reason that you are terminating the Contract. Please refer to the following cancellation provisions outlined for full details in relation to your right to cancel your membership and the fees payable in those circumstances.

13. CANCELLATION/TERMINATION WITHIN MINIMUM TERM

You can cancel your membership prior to the expiry of the minimum term of 3 months if you become subject to medical incapacity, if you relocate to an area not within 30 kilometres of a Synkro Centre or if we make changes to the Contract  which adversely affect you (refer to clause 17). For cancellation due to medical incapacity or relocation, you will only be permitted to cancel your membership if you produce supporting documentation to our satisfaction (in the case of medical reasons, by a qualified medical practitioner certifying that you are sick or incapacitated from undertaking any exercise regime for the remaining term of your membership, and in the case of relocation, by an agent or employer certifying your relocation). Note: Cancellation can only be processed once a cancellation form has been filled in and sent to resolutions@synkro.com.au. If these circumstances do not apply to you, a departure fee will be charged depending on the number of weeks left on the contract. Please refer below.

14. CANCELLATION ‘DEPARTURE FEE’ (this may be waived in special circumstances e.g. permanent sickness or incapacity).

You will need to pay out the remaining weeks on your minimum membership term (3 months) or your one-month cancellation term, whichever is greater. 

15. TIME FREEZE

Membership time freeze (“Time Freeze”) is available for a maximum of 4 weeks (in 1-week intervals) per calendar year. You must give 2 weeks written notice to our reception staff of the upcoming Time Freeze period. Time Freeze is available for travel or medical reasons upon production of supporting documentation to our reasonable satisfaction. Time Freezes must   be applied by emailing our reception staff at hello@synkro.com.au.

16. CANCELLATION ON OR AFTER THE MINIMUM TERM

You can cancel your membership on or after the minimum term if you give 30 days written notice. Your termination notice must be applied for at reception. A Time Freeze is not available during your notice period. Where either of us terminates your membership any fees that you have not paid (for example, if you had not paid for the previous week) will need to be paid or we may take action to recover the outstanding payments. A cancellation request cannot be processed if your current account is overdue. Your account must be paid up to date before we can start the 30-day notice period.

17. CANCELLATION WHEN CHANGES MADE TO TERMS & CONDITIONS OR WE BREACH OUR OBLIGATIONS

You may end your Contract at any time by giving the relevant notice outlined in clause 16,  if we make a change or add to these Membership Terms and Conditions, Wellness Centre Rules or                 Wellness centre services and facilities or if we are going to change the membership fees applicable to your membership which adversely affects you. Proof to this effect may be requested. Where we are in breach   of our obligations under your Contract and we have not remedied that breach within a reasonable time after you have brought it to our attention in writing, you can also end your Contract at any time prior to us remedying the breach by giving us the relevant notice outlined in clause 16. No fees will be applicable in these cases. 

LATE CLASS CANCELLATIONS- If a member cancels a class within 2 hours of the class start time, they may incur a $10 late cancellation fee.

18.  REFUNDS

Should you pre-pay for a program, a refund will be granted if the program is cancelled or if you can show, with supporting medical evidence, that the program will cause you physical harm or result in physical injury  to you or as otherwise required by law.

19.  MEMBERSHIP FEE INCREASE

We reserve the right at any time, to increase the fees to be charged. Synkro will use reasonable         endeavours to give written notice to the most current address or email address you have supplied at least 30 days prior to this occurring.

If membership fees are increased and reasonable endeavours have been made to provide prior notice, you hereby authorise us to increase any direct debits to your credit card or bank account which you have authorised upon joining (or on a separate date – whichever is the most current) accordingly.

20.  CHANGE IN GST RATE

All fees payable under the Contract are “GST inclusive”. If the rate at which GST is charged changes, then the fees payable under the Contract will increase or decrease by the amount by which GST increases or decreases. This increase or decrease will occur even if you are within your minimum term.

21.  DEFERRED PAYMENTS

Where joining fees or other fees have been deferred (as shown on your membership agreement), you hereby authorise us to increase direct debits to your credit card or bank account which you have authorised accordingly for the number of instances shown on your membership  agreement until those deferred fees are paid in full.

22. OPERATING HOURS

Synkro is open 6am to 8pm Mon – Fri and 7am – 2pm on Saturday (subject to change). In some circumstances         we may need to close due to urgent maintenance, if this is the case, we will endeavour to give you notice.

23. CHANGE OF RULES/OPERATIONS

We may (and reserve the right) to add to, change or remove Rules, conditions of membership, including but not limited to the Membership Terms and Conditions, opening and closing hours, and the services and facilities offered by the Wellness Centre from time to time.  Any such additions, deletions or changes will be notified to you through either one of the methods of notice provided for in this Contract and/or notice in the Wellness Centre with at least 30 days notice. If at any time the operations or services of the Wellness Centre are temporarily or permanently suspended for any reason, we may (subject to availability) by written notice to you offer you our videos on demand service or you may cancel your membership as outlined in clause 17. Subject to any  applicable law, you won’t have any other claim against us if this happens.

24. GOVERMENMENT ADHERENCE

All members and guests will have to abide by any direction, laws or mandates made by State or Federal government for the duration of their contract.

25. COMPLAINTS & FEEDBACK

We see both complaints and feedback as gifts. We will endeavour at all times to assist you with any concerns you may have. To do this both effectively and efficiently, we have empowered our Wellness Centre staff to assist you with any queries. Synkro has developed a supporting escalation process with the assistance of the Consumer Affairs Department should you feel the complaint/feedback has been handled inappropriately. The initial complaint is always directed immediately to the relevant Head of Department within the Wellness Centre whose role it is to contact you within 7 business days (where possible) to discuss or resolve. Should you feel that it has not been resolved effectively, then it may be escalated to the Wellness Centre General Manager who will in turn contact you. Should you wish to escalate                 again, the Wellness Centre General Manager will discuss your concerns with the company Director and the Wellness Centre General Manager will re-contact you with either the same or an alternative solution (whichever is applicable).

26. CHANGE OF DETAILS

You must keep us informed of any change of address, email address, contact numbers, bank account and credit card details for payment and any other information relevant to your membership.

27. NOTICES

Except as expressly provided in this Contract, a notice given or made by a party must be in writing and may be given or made by delivering it to that party personally, addressing it to that party and either leaving it at, or posting it to, the Wellness Centre, or sending it by email to the email address of the party.

Notices will be deemed to be given or made: if by leaving it at the address of the party, when left at the address; if by post, on the third business day following the date of posting; or if by email, on the day of sending or otherwise on the business day after the day it is sent.

28. GUIDANCE

We offer a personal training service at Synkro. Should you choose not to do so, we encourage you to seek guidance from our Fitness Experience team (see in Wellness Centre for times available). Guidance may not otherwise be offered whilst you exercise in the Wellness Centre. If you believe                           that there is a risk to your health by participating in any of the fitness activities offered at the Wellness Centre, you must inform us in writing of that risk and give full details of the risk. You must update your details and let us know if your medical condition changes after you join us. We may, at our discretion, deny your membership application until you receive medical clearance from your doctor to proceed with an exercise  program at the Wellness Centre and/or until you have received advice as to an appropriate exercise program. We strongly recommend that medical clearance is obtained prior to starting any form of exercise. Alternatively, for a tailored service, please contact Athletica Personal Training. They are Synkro licensed for our space.

29.  RISK WARNING

It is your responsibility to ensure that you correctly operate or use any facilities and/or equipment provided in any Wellness Centre, including the adjustment of levels or settings on the equipment.  If you are in any doubt as to how to correctly operate any equipment you should consult a member of staff before use.

30. RESPONSIBILITY FOR DAMAGE

You are responsible for any damage which you or your guest may  cause to the Wellness Centre facilities, if such damage is caused by your wilful act or negligence.

31.  CONTRACTORS

Some contractors, tenants and licensees provide services, such as personal training and health practitioner services within the Wellness Centres. Fees for services are paid directly to these contractors, tenants and licensees. We take no responsibility for the fees paid to these contractors, tenants and licensees. Any claim which you might have as a result of an act or failure to act by such a contractor, tenant or licensee (whether or not payment has been made to the contractor, tenant or licensee) will be brought against, and will be the responsibility of, that contractor, tenant or licensees and not Synkro. You hereby release, and indemnify and keep indemnified, us for any claim suffered by you as  a result of an act or omission by a contractor, tenant or licensee in the Wellness Centre. We will at all times assist, where possible, to resolve any conflict or issues with these contractors, tenants and licensees and will ensure that relevant qualifications and insurances are kept up to date for all Personal Trainers. Only Synkro licensed personal trainers and other practitioners may operate on our premises.

32. IMAGE/VIDEO

  • By signing this Contract, you consent to us using your image in any promotion or other material in relation to the business. Please note this is only applicable if you are filmed in the background.
  • If you are filmed or your image is taken by an external member, contactor, or licensee that isn’t employed by Synkro then we are not liable for the use of the image or video.
  • If you are interviewed or featured in a photo or film, you will be asked to sign a model release form prior to its release.
  • If you are filmed or have had your photo taken without consent please report to Synkro staff immediately.
  • If you are reported to have taken a photo/video and are asked to show the device it was taken on, you give consent for Synkro staff to look at and delete the photo/video in question if applicable. If you refuse to show the device in question, Synkro is within its right to terminate your contract and/ or call the Police.

33. YOUR PHYSICAL CONDITION

You promise and represent on the date of the Contract and repeat such promise and representation each time you use our facilities, that you are in good physical condition     and that you know of no medical or other reason why you are not capable of engaging in active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, or physical condition. Synkro staff and many contractors are not medically trained and are therefore not qualified to assess whether you or your guest are in good physical condition and/or that you or your guest can engage in active or passive exercise without detriment to your or their health, safety, comfort or physical condition. We strongly advise that you take expert advice prior to commencing any exercise program  if you are in any doubt about you or your guest’s ability to engage in active or passive exercise. You shall  not use any Wellness Centre facilities whilst suffering from any infections or contagious illness, disease or other ailment or whilst suffering from any physical ailment such as open cuts or sores or minor infections where there is a risk, however small, to other members and guests.

34. CLAIMS

From time to time, we may have to close the Wellness Centre for refurbishment. If the Wellness Centre is closed for more  than 2 days for these reasons, you may, without charge freeze your membership for the period of closure  of the Wellness Centre. You cannot seek any reduction in your membership fees because your Wellness Centre is closed for  renovations. Please refer to clause 17 for provisions outlining the circumstances under which membership may be cancelled on the basis of a breach of Synkro’s obligations.

Note: Legally a wellness centre can shut for up to two weeks per calendar year for maintenance and repairs without breach of membership conditions.

35. UNENFORCEABLE CLAUSES

Where a provision is deemed to be invalid or unenforceable by the courts, the provisions will be deleted from the Contract, but such deletion will not affect the validity and enforceability of the remaining provisions.

Note: The Contract will be subject to Western Australian Law and the Courts of Western Australia will have jurisdiction over any disputes in relation to it.

36. CONTRACT TRANSFER BY SYNKRO

We may assign or transfer the benefit of the Contract, or sub-contract our obligations under it, to any person, firm or company at any time.

37.      YOUR SAFETY AND PROPERTY

1.       WARNING – We give you warning that, whilst on our premises you may suffer injuries including broken bones, soft tissue injuries and joint injuries. These injuries may occur as a result of you slipping on wet flooring, weights striking you, collision with equipment or other members.

2.       RELEASE AND INDEMNITY   – In consideration of Synkro accepting your application    for membership of the Wellness Centre, and for you becoming and remaining a member of the Wellness Centre, you agree that Synkro shall not be liable for any loss, damage or theft of any property belonging to, or brought onto any Wellness Centre premises by you or your guest or occurring on said premises except where caused by gross negligence of Synkro. You also agree that Synkro shall not be liable for any death, personal injury or illness occurring upon any Wellness Centre premises or as a result of the use of facilities and/or equipment provided by Synkro, except to the extent that such death, personal injury or illness arises from the gross negligence of Synkro. You indemnify Synkro against all claims in connection with or arising out of any breach of this Contract and any loss of life or personal injury to any person, or damage to any property, in connection with or arising out of any occurrence at, in or in the vicinity of the Wellness Centre, to the extent that it is caused or contributed to by any act, omission, neglect or default by you or your guest.

Part B

RULES OF THE WELLNESS CENTRE

BATHROOM RULES AND EXPECTATIONS

Synkro’s Private bathrooms are all furnished with their own shower, toilet, hand basin, hand dryer, mirror and bench top for your convenience and comfort.

 

All members and guests are subjected to abide by the rules laid out below:

1.       Clean up after yourself – Please leave the bathroom how you would like to enter it. Private Bathrooms will be inspected regularly by staff. If a member or guest is in violation of this rule and expectation penalties may be applied and privileges will be removed.

2.       BYO Towel – It is a requirement of the wellness precinct that members and guests bring their own towel. We do offer a towel service for members and guests who have forgotten their towel but this will incur a $10 hire fee.

Returning towel policy-All towels are to be returned to the laundry basket near the ironing station. All guest towels will be recorded and if not returned, the member or guest will be charged for the replacement costs of $80.

3.       20-30 Minute Bathroom limit – Please respect that other members and guests will also be using the facilities. We ask that members and guests be especially mindful of this during peak times and we encourage you to keep this to a 20 minute time frame.

4.       Water usage – We encourage all our members and guests to remain environmentally conscious and monitor water usage.

5.       Showers

·         Please take your towel into the shower cubicle with you and hang it on the hook provided.

·         A shower Squeegee is provided and it is a requirement that all members and guests clean the glass door when finished.

·         Dry yourself in the shower; As a safety requirement we advise all members and guests to dry themselves within the shower cubicle. This will ensure the floor stays dry and reduces a slip and fall risk. If water is on the bathroom floor, members and guests are to ensure it is cleaned up and dry before exiting the bathroom.

6.       Toilets – Please tidy toilet area after use and use the brush provided if required to clean up after yourself.

7.       Equipment – We do have hairdryers for member and guest use. They will be kept at front desk with staff and will require you to check them out and return once finished.  Any damage/ loss/ of equipment will incur a penalty and replacement cost of three hundred dollars ($300).

LOCKERS – Lockers are provided for use whilst exercising and will be cleared daily once the Wellness Centre is closed. Please be advised that the lockers provided are not security lockers and therefore we request all valuable  items are carried. Whilst care is taken to safeguard locker contents, thefts can occur. Please be aware that  we do not accept responsibility for any loss or damage to property that occurs as a result of unknown persons breaking into lockers or where items are not placed in lockers. When using lockers, please ensure  that the locker key is secure at all times on your person, the keys should be carried INSIDE a zipped pocket. Should a locker key  be lost, or contents be left in a locker overnight, there is a fifty dollar ($50.00) charge for replacement of the key and fifteen dollars ($15.00)                   for return of items if need posting. If your belongings are left in a locker, they may be removed, and we will take no responsibility for loss or damage.

CLOTHING & HYGIENE – We require all members and guests to wear suitable clothing (non-offensive) and appropriate enclosed sporting footwear when visiting any of the exercise areas (excluding wet areas). Clothing bearing offensive images or inappropriate advertising is not permitted. It is also paramount that personal hygiene is considered when visiting Synkro, so it is appreciated that everyone wears deodorant and is aware of their own body odour.

TOWELS – We require all members to use clean towels to lie on when using equipment (including mats) at all times. We also ask you to wipe down each machine after use with the spray and wipe provided.

VEHICLES – vehicles and their contents, parked at Karrinyup Shopping Centre car park are left at the owners risk and we will accept no liability for loss or damage.

 

TIME LIMITS – You must adhere to parking, bathroom and equipment time limits. Ignoring limits may incur fees as decided by us from time to time.

EACH VISIT – Access to the Wellness Centre will only be granted to you upon check in at Reception, 

and (if requested) photo identification. Locker keys/cards and towels (where issued) are your responsibility and must be returned prior to leaving the Wellness Centre. If you lose a locker key or towel, there will be a replacement charge.

Part C

DIRECT DEBIT AGREEMENT

Our commitment to you

This document outlines our service commitment to you, in respect of the Direct Debit Request (“DDR”) arrangements made between Synagym Australia Pty Ltd and you. It sets out your rights, our commitment to you, your responsibilities to us and where you should go for assistance. If you would like a copy of the EziDebit Terms and Conditions, a copy can be made available to you upon request.

Initial terms of the arrangement

In terms of the DDR arrangements made between us and you, we undertake to periodically debit your nominated account for the agreed amount for your fortnightly Wellness Centre fees as defined in your Contract.

Drawing arrangements

Your weekly membership fee drawings under the direct debit arrangement will occur fortnightly from the date your membership commences. If drawings fall on a non-business day, it will be drawn on the next business day. Please                                               note that drawings may take up to 5 business days to come out of your account. We will provide you with at least 30 days notice when changes to the initial terms of the arrangement are made. If you wish to discuss any changes to the initial terms, please contact the Wellness Centre. If your drawing is returned or dishonoured by your financial institution, we will endeavour to contact you requesting payment. If we have not received payment, we will re-draw these funds again along with and including any outstanding membership drawings on or before the next direct debit cycle. Transaction and administration fees will be charged to your account in the case of any failure to satisfactorily draw against your account.

YOUR RIGHTS

 Changes to the arrangement

If you want to make changes to or stop the drawing arrangements, written notice of this must be forwarded to both your Wellness Centre and your financial institution including details of all changes requested.

 

Enquiries and Disputes

Should you wish to discuss these arrangements, including any possible disputed amounts, please call member support or your financial institution directly. Where disputes are referred to us, we will endeavour to respond to them within 7 business days. If you do not receive a satisfactory response from us in relation to your dispute, you may contact your financial institution. They will respond to you with an answer to your claim in accordance with their published processes.

Your commitment to us

 It is your responsibility to ensure that:

 

  • (a) your nominated account can accept direct debits (your financial institution can confirm this);
  • (b) that on the drawing date (and for 5 subsequent days) there is sufficient cleared funds in the nominated account; and
  • (c) that you advise us in advance if the nominated account is to be transferred or closed. If you are paying your fees by credit card, you advise us of any changes to your credit card information, i.e., expiry date, or

Part D

PRIVACY STATEMENT AND ACKNOWLEDGEMENT

In the course of establishing a Contract with you and during the term of that Contract, we will obtain access  to certain sections of your personal information (such as information concerning your health and your financial position). Synkro will only use, disclose or deal with such information in accordance with our Privacy Policy. A full copy of our Privacy Policy is available on our website.